How Booking Works on Enttix
Booking on Enttix takes five steps: choose your event and seats, check out while your seats are held for 9 minutes, pay securely, receive your order confirmation by email, and receive your mobile tickets 2–3 days before the event. Payment is processed in the name of Diplat Laps Co., Ltd., a company registered in the Republic of Korea, and the price you see at checkout is the total you pay.
Booking in 5 steps
- 1
Choose your event and seats
Find a match or show, then compare the available listings on the seat map.
- Each listing shows the section, row information where available, ticket type and any restrictions or benefits.
- Prices are all-in: tax and service fees are already included, so there are no surprises at checkout.
- Select how many tickets you need — seats in the same listing are sold together.
- 2
Sign in and start checkout — seats held for 9 minutes
When you proceed, the tickets are reserved for you while you complete checkout.
- You need an Enttix account (email or Google sign-in) to buy tickets.
- A 9-minute timer appears at the top of the checkout page. If it runs out, the seats are released so other fans can buy them.
- Some events require each ticket holder's details (for example, matches at Italian stadiums ask for name, date of birth and nationality).
- Before paying, you confirm the refund & fee policy and the consents for processing your personal information.
- 3
Pay securely
Payment is handled by our Korean payment gateway partner — Enttix never stores your card details.
- On the Korean site you pay in KRW through the secure payment window; on the English site you pay in USD by card.
- The merchant is Diplat Laps Co., Ltd. (Business Registration No. 244-88-04002), so you are buying from a registered Korean company.
- Card information goes directly to the payment gateway over an encrypted connection.
- 4
Get your order confirmation
As soon as payment succeeds, your order is placed with our ticket supply partner.
- You receive an "[Enttix] Order Confirmed" email with your order number, event, seats and total.
- You can follow your order in My Page → Orders: Confirmed → Preparing tickets → Tickets delivered.
- 5
Receive your tickets
Your mobile tickets are sent 2–3 days before the event and appear in My Page.
- Tickets are mobile tickets — show them on your phone at the entrance.
- When delivery is complete, the order status changes to Tickets delivered.
- Sending tickets 2–3 days before the event is normal, because clubs and organisers release tickets close to the date.
What your order status means
My Page shows exactly where your order is. Here is what each step means.
| 1Confirmed | Your payment and booking are complete and your seats are secured — right after payment. |
|---|---|
| 2Preparing tickets | Mobile tickets are sent 2–3 days before the event. We'll email you when they're ready. |
| 3Tickets delivered | Your mobile tickets have been sent — open the order in My Page to view them. |
| 4Cancelled | If the seller can't supply the tickets, we cancel the order and your payment, and email you. |
Why you can book with confidence
A registered Korean company
Enttix is operated by Diplat Laps Co., Ltd. (Business Registration No. 244-88-04002, E-commerce Registration No. 2026-Seoul Gangseo-2302). Our company details are shown at the bottom of every page.
Domestic, secure payment
You pay a Korean merchant through a Korean payment gateway — no direct payment to an unknown overseas website.
Transparent, all-in pricing
The price shown on the listing already includes tax and fees. The total at checkout is what you pay.
Order tracking and support
Every order can be tracked step by step in My Page, and our team answers questions through our KakaoTalk channel (Contact Us at the bottom of the page).
Cancellations and refunds
- Tickets are services for a specific date and time, so under Korea's E-Commerce Act (Article 17(2)) change-of-mind cancellations are not possible after payment.
- If an event is cancelled, or your tickets cannot be provided, you are refunded according to the law and the supplier's rules.
- Please check the date, time, seat category and quantity carefully before paying.
Frequently asked questions
Why don't I receive my tickets right after paying?
Clubs and organisers issue tickets close to the event, so mobile tickets are sent 2–3 days before the event. Your seats are already secured once your order shows Confirmed, and you can follow every step in My Page.
Where do I find my tickets?
Sign in and go to My Page → Orders. Open the order to view your mobile ticket.
Who am I paying?
You pay Diplat Laps Co., Ltd., the Korean company that operates Enttix. Payments are processed by our Korean payment gateway partner, and your card details are never stored by Enttix.
What happens if the 9-minute timer runs out?
The held seats are released and you return to the event page. You can start again if the tickets are still available.
Can I cancel or get a refund?
Change-of-mind cancellations are not possible after payment because tickets are for a specific date. If the event is cancelled or the tickets cannot be provided, you are refunded according to the law and the supplier's rules.
Do I need an account to buy tickets?
Yes. You can sign up with your email or continue with Google. Your account lets you track your orders and access your tickets.