Frequently Asked Questions
Quick answers about booking, payment, tickets and your account. Can't find what you need? Message us on KakaoTalk.
Booking & payment
Do I need an account to buy tickets?
Yes. You can sign up with your email or continue with Google. Your account lets you track orders and access your tickets in My Page.
Do I need a club membership?
No. Listings on Enttix can be booked without a club membership.
How long are my seats held during checkout?
For 9 minutes. A timer is shown at the top of the checkout page, and if it runs out the seats are released so other fans can buy them.
Which currency do I pay in?
On the Korean site you pay in KRW through a Korean payment window. On the English site you pay in USD by card.
Who am I paying?
Diplat Laps Co., Ltd., the registered Korean company that operates Enttix. Payments are processed by our Korean payment gateway partner.
Are there extra fees at checkout?
No. The price on a listing already includes tax and fees, so the total shown at checkout is what you pay.
Does Enttix store my card details?
No. Card details go directly to the payment gateway over an encrypted connection and are never stored by Enttix.
Tickets & delivery
When will I receive my tickets?
Mobile tickets are sent 2–3 days before the event. You receive an order confirmation email right after payment.
Why don't I get my tickets straight away?
Clubs and organisers issue tickets close to the event date, so mobile tickets are sent 2–3 days before. Once your order shows Confirmed, your seats are secured.
Where do I find my tickets?
Sign in and go to My Page → Orders, then open your order to view your mobile ticket.
What do the order statuses mean?
Confirmed: payment and booking are complete and your seats are secured — right after payment. Preparing tickets: mobile tickets are sent 2–3 days before the event. Tickets delivered: your mobile tickets have been sent. Cancelled: the seller could not supply the tickets, so the order and payment were cancelled.
Can I use a screenshot of my mobile ticket?
Not always. Some mobile tickets use a changing barcode that only works from the original ticket, so open your ticket in My Page and keep your phone charged.
What if the kick-off time or date changes?
Matches are sometimes moved, for example for TV broadcasting. Tickets normally remain valid for the new date or time — check the event page before you travel.
Why do some events ask for each ticket holder's details?
Some countries require named tickets — for example, matches in Italy. You enter each holder's details at checkout and should bring photo ID that matches the ticket.
Seats
Will we be seated together?
Tickets bought together from the same listing are seated together.
What does 'restricted view' mean?
Part of the pitch or stage may be blocked, for example by a pillar or roof support. Any restriction is shown on the listing before you buy.
Can I wear my team's colours in a home section?
Avoid wearing away colours in home sections — clubs can refuse entry or eject fans who do. Section rules are shown on each listing.
Cancellations & refunds
Can I cancel my order after paying?
Tickets are services for a specific date, so under Korea's E-Commerce Act (Article 17(2)) change-of-mind cancellations are not possible after payment. Please check the date, time, seats and quantity before you pay.
What happens if the event is cancelled?
If an event is cancelled, or your tickets cannot be provided, you are refunded according to the law and the supplier's rules.
What if the event is postponed?
Tickets normally remain valid for the new date. Any refund options for postponed events follow the supplier's rules — contact us if you cannot attend the new date.
Account & privacy
Is there an age requirement to sign up?
Yes. You must be 14 or older to create an Enttix account.
Do I need to give my phone number?
No. A phone number is optional and only asked for at checkout, as a contact for ticket delivery.
How do I stop marketing emails?
Use the unsubscribe link at the bottom of any marketing email, or contact us. Unsubscribing does not affect your orders.
How do I delete my account or my personal data?
Contact us on KakaoTalk or by phone. Records we must keep by law, such as transaction records, are kept for the legally required period.
About Enttix
Who runs Enttix?
Diplat Laps Co., Ltd., a company registered in Seoul, Republic of Korea (business registration no. 244-88-04002, e-commerce registration no. 2026-Seoul Gangseo-2302).
Where do the tickets come from?
Enttix is a ticket marketplace. Tickets are supplied through our international ticket supply partners, such as Tixstock, which connect us with professional ticket sellers.
How do I contact Enttix?
Message us on our KakaoTalk channel or call +82-2-3788-9137.
Still have a question?
Our team answers in Korean and English.